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Home My WebLink About06 - CC-7 - Renewal of the Oracle/PeopleSoft Support - 2/7/2012CITY COUNCIL AGENDA REPORT MEETING DATE: FEBRUARY 7, 2012 ITEM NUMBER: SUBJECT: RENEWAL OF THE ORACLE/PEOPLESOFT SUPPORT AGREEMENT DATE: OCTOBER 17, 2011 FROM: FINANCE DEPARTMENT/ I.T. PRESENTATION RICHARD KIRKBRIDE, I.T. MANAGER BY: FOR FURTHER INFORMATION CONTACT: RICHARD KIRKBRIDE, (714) 754-5154 RECOMMENDATION: The City Council is requested to approve the agreement and authorize the City Manager to sign the Purchase Requisitions for the Support Agreement pursuant to the terms of the License Agreement effective March 19, 2012 through March 18, 2013 with Oracle Corporation, 1001 Sunset Boulevard, Rocklin, California 95765, and the renewal for the E - Pay modules effective June 3, 2012 through June 2, 2013. The annual amount for all modules is $190,380. There is no tax unless the City requests media in the form of a CD or DVD for upgrades. We do not plan on making such a request. BACKGROUND: The City is currently utilizing Oracle's PeopleSoft products to process Payroll, Benefits Administrations, Human Resources, General Ledger, Payables, Receivables, Asset Management, Purchasing, Projects, Billing, Inventory, Budgets, and Time & Labor. At the time we purchased and implemented PeopleSoft the City recognized that our commitment to support would be an essential part of our ongoing cost of ownership. The current support agreement for all but the e -pay modules expires on March 18, 2012. We have chosen to include the E -Pay modules as part of the process this year to simplify the process. ANALYSIS: These systems support a significant portion of the City's daily business processes. The performance and availability of these applications are critical to the City of Costa Mesa. Oracle/PeopleSoft USA, Inc. is the sole source of ongoing support for these products, and if problems arise they are the only organization with access to the program's source code capable of assisting Costa Mesa with problem resolution. The City cannot afford to be without access to its computer applications for any extended period of time. 1 ALTERNATIVES CONSIDERED: The option of support from alternative vendors with access to the source code is not available for these products. Proceeding on a Time and Materials support basis is not available through Oracle/PeopleSoft. Additionally, under the terms and conditions of the existing contract, any organization that has stopped paying support and later decides to re- sign a support agreement is liable for all back payments at the then current rate. FISCAL REVIEW: Sufficient funding is available within the I.T. Division's adopted budget to fund the support agreement costs of $190,380. Support services costs associated with FY2012-2013 will be included in the I.T. Division's budget submittal. LEGAL REVIEW: Legal has reviewed the documents and approved them as to form. CONCLUSION: Approving the renewal with Oracle/PeopleSoft USA, Inc. will provide for the continued technical support necessary to maintain the existing infrastructure, and minimize the danger from system outages. It is recommended that the Council approve this contract. Doing so at this time will ensure that there will be no lapse in coverage. Bobby Young Finance & I.T. Director RICHARD D. KIRKBRIDE I.T. Manager Tom Duarte City Attorney Attachments: 1. PS Time and Labor HR Payroll PDF 2. PS Financials PDF 3. PS E -Apps PDF E ORACLE° 27 -Jul -11 Richard Kirkbride City Of Costa Mesa 77 FAIR DR COSTA MESA CA 92626 United States Dear Richard Kirkbride, The technical support services and benefits provided under service contract number P-96-133-02-000--14 will expire, or have expired, on 18 -Mar -12. Please find attached an ordering document for the renewal of this service contract. If applicable, the attached ordering document may also include incremental technical support services newly acquired. To ensure that there is no interruption to the technical support services and benefits provided under service contract number P-96-133-02-000--14, please order the technical support services on this ordering document by issuing a form of payment acceptable to Oracle in accordance with the attached Order Processing Details section on or before 18 -Feb -12. If further information is required, please contact me at the e-mail address or telephone number provided below. Regards, Lisa Kinsman Oracle Support Services E-mail: lisa.kinsman@oracle.com Tel.: 916-315-5770 Fax: 916-315-3000 Page 1 of 6 R L_S pecifi ed_Ag reement_030109 Service Contract Number: P-96-133-02-000--14 ORACLE° Ordering Document Service Contract #: P-96-133-02-000--14 Renewal Contact: Lisa Kinsman Offer Expires: 18 -Mar -12 Payment Terms: 30 NET from date of Telephone: 916-315-5770 invoice Fax: 916-315-3000 Billing Terms: Quarterly in Arrears E-mail: lisa.kinsman@oracle.com CUSTOMER: City Of Costa Mesa QUOTE TO BILL TO Account Contact: Richard Kirkbride Account Contact Accounts Payable Account Name: City Of Costa Mesa Account Name: City Of Costa Mesa Address: 77 FAIR DR Address: Accounts Payable PO Box 1200 COSTA MESA COSTA MESA CA 92626 CA 92628 United States United States Telephone: 714.754.5154 Telephone: Fax: 714.754.4887 Fax: E-mail: rkirkbride@ci.costa-mesa E-mail: @ .ca.us Oracle may provide certain information and notices about technical support via e-mail. Accordingly, please verify and update the Quote To and Bill To information above to ensure that such communications and notices are received from Oracle. If changes are required, please e-mail or fax the updated information to Lisa Kinsman at lisa.kinsman@oracle.com or 916-315-3000. Please also include service contract number P-96-133-02-000--14 on such reply. Page 2 of 6 R L_S pecifi ed_Ag reement_030109 Service Contract Number: P-96-133-02-000--14 Service Details Service Level: Software Update License & Support End Date: 18 -Mar -13 Product Description CSI # Qty License License Start Date Final Price Metric Level / Type PeopleSoft Enterprise Time And 14485593 900 VALUE 19 -Mar -12 9,736.83 Labor For Public Sect - Employee Count Perpetual PeopleSoft Enterprise Payroll For 14485592 900 VALUE 19 -Mar -12 13,512.35 Public Sector - Employee Count Perpetual PeopleSoft Enterprise Benefits 14485592 900 VALUE 19 -Mar -12 11,832.16 Admin. For Public Sec - Employee Count Perpetual PeopleSoft Enterprise Human 14485592 900 VALUE 19 -Mar -12 13,512.35 Resources For Public Sec - Employee Count Perpetual Subtotal: USD 48,593.69 Total Amount: USD 48,593.69 plus applicable tax Notes: 1. If any of the fields listed above are blank, the program licenses were acquired under a separate license model in which such field(s) does not apply. 2. If a change to the Service Details provided above is required, please contact Lisa Kinsman at 916-315-5770 or at lisa.kinsman@oracle.com and an updated ordering document will be provided to you in accordance with Oracle's technical support policies. Page 3 of 6 Service Contract Number: P-96-133-02-000--14 RL—Specified—Agreement-030109 GENERALTERMS "You" and "your" refers to the Customer provided above In the event that the Customer and the Quote To Account Name provided above are not the same, City Of Costa Mesa acknowledges that Customer has authorized City Of Costa Mesa to execute this ordering document on Customer's behalf and to bind Customer to the terms described herein. City Of Costa Mesa agrees that the ordered services shall be used solely by the Customer and shall advise Customer of the terms of this ordering document as well as information and notices about technical support that Oracle provides to City Of Costa Mesa during the term of service. The technical support services acquired under this ordering document are governed by the terms and conditions of the Acquired PSFT Agreement. However, any use of the programs, which includes by definition the updates and other materials provided or made available by Oracle under technical support, is subject to the rights granted for the programs set forth in the order in which the programs were acquired. Technical support is provided under Oracle's technical support policies in effect at the time the services are provided. The technical support policies are subject to change at Oracle's discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the technical support policies prior to entering into this ordering document. The current version of the technical support policies, including Oracle's reinstatement policy, may be accessed at http://www.oracle.com/us/support/policies/index.html. Customers who allow technical support to lapse and later wish to reactivate it will be subject to Oracle's reinstatement policy in effect at the time of reinstatement. Applicable reinstatement fees may apply in addition to the annual technical support fees. In the event that Priority Service is acquired under this ordering document, you acknowledge you must maintain a current Software Update License & Support contract for all licenses in a license set for which Priority Service has been purchased. By accepting this ordering document, you also acknowledge that Software Update License & Support for program licenses listed under the Priority Service level may be renewed under separate contract(s). Upon renewal, Priority Service fees will be based on the Priority Service pricing policies in effect at the time of renewal and such fees will be adjusted to account for any acquisition of additional licenses in a license set. Contractual caps on annual technical support fees for Software Update License & Support do not apply to Priority Service, unless stated otherwise in your contract. Page 4 of 6 Service Contract Number: P-96-133-02-000--14 R L_s pecifi ed_Ag reement_030109 Order Processing Details Your order is subject to Oracle's acceptance. An order consists of the following: (i) this ordering document, which incorporates by reference the Acquired PSFT Agreement, and (ii) a form of payment acceptable to Oracle. Oracle normally accepts orders after receipt of a purchase order, check or credit card issued in accordance with the Purchase Order, Check, Credit Card Confirmation section below. If Oracle accepts your order, the service start date is the effective date of such order and also serves as the commencement date of the technical support services. Please note that if the pre-tax value of this ordering document is USD2,000 or less, the technical support services on this ordering document must be paid either by credit card or electronic upload of a PO to the Online site. Once ordered, technical support for the support period defined above is non -cancelable and the related fees are non-refundable. An invoice will only be issued upon receipt of a form of payment acceptable to Oracle. Regardless of the form of payment, Oracle's invoice includes applicable sales tax, GST, or VAT (collectively referred to as "tax" ). If City Of Costa Mesa is a tax exempt organization, a copy of City Of Costa Mesa's tax exemption certificate must be submitted with City Of Costa Mesa's purchase order, check, credit card or other acceptable form of payment. PURCHASE ORDER, CHECK, CREDIT CARD CONFIRMATION Purchase Order If the technical support services on this ordering document will be ordered and paid under a purchase order, the purchase order must include the following information: - Service Contract #: P-96-133-02-000--14 - Term of Service: 19 -Mar -12 to 18 -Mar -13 - Final Total: USD 48,593.69 (excluding applicable tax) - Local Tax, if applicable - Agreement: Acquired PSFT Agreement In issuing a purchase order, City Of Costa Mesa agrees that the terms of this ordering document and the terms of Acquired PSFT Agreement supersede the terms in the purchase order or any other non -Oracle document, and no terms included in any such purchase order or other non -Oracle document shall apply to the technical support services ordered. Please e-mail or fax the purchase order to Oracle per the Remittance Details provided below. Check If the technical support services on this ordering document will be ordered and paid by check, the check must include the following information: - Service Contract #: P-96-133-02-000--14 - Term of Service: 19 -Mar -12 to 18 -Mar -13 - Final Total: USD 48,593.69 (excluding applicable tax) - Local Tax, if applicable - Agreement: Acquired PSFT Agreement In issuing a check, City Of Costa Mesa agrees that only the terms of this ordering document and the terms of Acquired PSFT Agreement shall apply to the technical support services ordered. No terms attached or submitted with the check shall apply. Please mail check payments per the Remittance Details provided below. Page 5 of 6 R L_S pecifi ed_Ag reement_030109 Service Contract Number: P-96-133-02-000--14 Credit Card Confirmation If the technical support services on this ordering document will be ordered and paid under a credit card, please complete the section below and return it to Oracle per the Remittance Details provided below. Please note that Oracle is unable to process credit card transactions of USD100,000 or greater. Service Contract #: P-96-133-02-000--14 Term of Service: 19 -Mar -12 to 18 -Mar -13 Final Total: USD 48,593.69 (excluding applicable tax) Agreement: Acquired PSFT Agreement Credit Card Number Expiration Date Billing Address (associated with Credit Card) City, State, and Zip (associated with Credit Card) Authorized Signature Name The credit card must be valid for the entire Term of Service above. In issuing this credit card confirmation, City Of Costa Mesa agrees that only the terms of this ordering document and the terms of Acquired PSFT Agreement shall apply to the technical support services ordered. No terms attached or submitted with the credit card confirmation shall apply. REMITTANCE DETAILS Purchase orders or credit card details for the technical support services ordered hereto should be sent to: Attn: Lisa Kinsman Oracle Support Services Fax: 916-315-3000 E-mail: lisa.kinsman@oracle.com Checks for the technical support services ordered hereto should be sent to: AK, AZ, CA, HI, ID, NV, OR, UT, WA: Oracle America, Inc. PO Box 44471 San Francisco, CA 94144-4471 All other States: Oracle America, Inc. PO Box 71028 Chicago, IL 60694-1028 Page 6 of 6 R L_S pecifi ed_Ag reement_030109 Service Contract Number: P-96-133-02-000--14 ORACLE° 27 -Jul -11 Richard Kirkbride City Of Costa Mesa MIS Department 77 Fair Drive PO Box 1200 COSTA MESA CA 92628 United States Dear Richard Kirkbride, The technical support services and benefits provided under service contract number 2687456 will expire, or have expired, on 18 -Mar -12. Please find attached an ordering document for the renewal of this service contract. If applicable, the attached ordering document may also include incremental technical support services newly acquired. To ensure that there is no interruption to the technical support services and benefits provided under service contract number 2687456, please order the technical support services on this ordering document by issuing a form of payment acceptable to Oracle in accordance with the attached Order Processing Details section on or before 18 -Feb -12. If further information is required, please contact me at the e-mail address or telephone number provided below. Regards, Lisa Kinsman Oracle Support Services E-mail: lisa.kinsman@oracle.com Tel.: 916-315-5770 Fax: 916-315-3000 Page 1 of 7 R L_S pecifi ed_Ag reement_030109 Service Contract Number: 2687456 ORACLE° Ordering Document Service Contract #: 2687456 Renewal Contact: Lisa Kinsman Offer Expires: 18 -Mar -12 Payment Terms: 30 NET from date of Telephone: 916-315-5770 invoice Fax: 916-315-3000 Billing Terms: Quarterly in Arrears E-mail: lisa.kinsman@oracle.com CUSTOMER: City Of Costa Mesa QUOTE TO BILL TO Account Contact: Richard Kirkbride Account Contact Accounts Payable Account Name: City Of Costa Mesa Account Name: City Of Costa Mesa Address: MIS Department Address: Accounts Payable 77 Fair Drive PO Box 1200 PO Box 1200 COSTA MESA COSTA MESA CA 92628 CA 92628 United States United States Telephone: 714.754.5154 Telephone: Fax: 714.754.4887 Fax: E-mail: rkirkbride@ci.costa-mesa E-mail: @ .ca.us Oracle may provide certain information and notices about technical support via e-mail. Accordingly, please verify and update the Quote To and Bill To information above to ensure that such communications and notices are received from Oracle. If changes are required, please e-mail or fax the updated information to Lisa Kinsman at lisa.kinsman@oracle.com or 916-315-3000. Please also include service contract number 2687456 on such reply. Page 2 of 7 R L_S pecifi ed_Ag reement_030109 Service Contract Number: 2687456 Service Details Service Level: Software Update License & Support End Date: 18 -Mar -13 Product Description CSI # Qty License License Start Date Final Price Metric Level / Type PeopleSoft Enterprise General 15685242 32000000 FULL USE 19 -Mar -12 3,213.50 Ledger - Nonstandard User Perpetual PeopleSoft Enterprise Accounts 15685242 32000000 FULL USE 19 -Mar -12 2,895.20 Receivables - Nonstandard User Perpetual PeopleSoft Enterprise Accounts 15685242 32000000 FULL USE 19 -Mar -12 2,250.96 Payable - Nonstandard User Perpetual PeopleSoft Enterprise Project 15685242 32000000 FULL USE 19 -Mar -12 3,213.50 Costing - Nonstandard User Perpetual PeopleSoft Enterprise Asset 15685242 32000000 FULL USE 19 -Mar -12 1,932.66 Management - Nonstandard User Perpetual PeopleSoft Enterprise Billing - 15685242 32000000 FULL USE 19 -Mar -12 2,250.96 Nonstandard User Perpetual PeopleSoft Enterprise Purchasing - 15685242 32000000 FULL USE 19 -Mar -12 3,539.41 Nonstandard User Perpetual PeopleSoft Enterprise Inventory - 15685242 32000000 FULL USE 19 -Mar -12 3,539.45 Nonstandard User Perpetual Conversion Only - Ibm Was - 14485591 1 19 -Mar -12 0.00 Nonstandard User Perpetual PeopleSoft Enterprise Budgets For 14471076 1 VALUE 19 -Mar -12 10,802.93 Public Sector - Nonstandard User Perpetual PeopleSoft Enterprise Asset 14485590 80000000 VALUE 19 -Mar -12 8,102.19 Management For Public Se - Reported Budget Perpetual PeopleSoft Enterprise Accounts 14485590 80000000 VALUE 19 -Mar -12 9,452.56 Payable For The Publi - Reported Budget Perpetual PeopleSoft Enterprise Accts 14485590 80000000 VALUE 19 -Mar -12 12,153.29 Receivable For The Publi - Reported Budget Perpetual PeopleSoft Enterprise General 14485590 80000000 VALUE 19 -Mar -12 13,477.18 Ledger For The Public - Reported Budget Perpetual PeopleSoft Enterprise Inventory For 14485590 80000000 VALUE 19 -Mar -12 14,827.55 Public Sector - Reported Budget Perpetual PeopleSoft Enterprise Project 14485590 80000000 VALUE 19 -Mar -12 13,477.18 Costing For Public Sec - Reported Budget Perpetual PeopleSoft Enterprise Purchasing 14485590 80000000 VALUE 19 -Mar -12 14,827.55 For Public Sector - Reported Budget Perpetual Page 3 of 7 Service Contract Number: 2687456 RL—Specified—Agreement-030109 Service Level: Software Update License & Support End Date: 18 -Mar -13 Product Description CSI # Qty License License Start Date Final Price Metric Level / Type PeopleSoft Enterprise Billing For 14485590 80000000 VALUE 19 -Mar -12 9,452.54 Public Sector - Reported Budget Perpetual Subtotal: USD 129,408.62 Total Amount: USD 129,408.62 plus applicable tax Notes: 1. If any of the fields listed above are blank, the program licenses were acquired under a separate license model in which such field(s) does not apply. 2. If a change to the Service Details provided above is required, please contact Lisa Kinsman at 916-315-5770 or at lisa.kinsman@oracle.com and an updated ordering document will be provided to you in accordance with Oracle's technical support policies. Page 4 of 7 Service Contract Number: 2687456 R L_S pecifi ed_Ag reement_v030109 GENERALTERMS "You" and "your" refers to the Customer provided above In the event that the Customer and the Quote To Account Name provided above are not the same, City Of Costa Mesa acknowledges that Customer has authorized City Of Costa Mesa to execute this ordering document on Customer's behalf and to bind Customer to the terms described herein. City Of Costa Mesa agrees that the ordered services shall be used solely by the Customer and shall advise Customer of the terms of this ordering document as well as information and notices about technical support that Oracle provides to City Of Costa Mesa during the term of service. The technical support services acquired under this ordering document are governed by the terms and conditions of the us-psft-slsa-ps1739-us19-mar-1996. However, any use of the programs, which includes by definition the updates and other materials provided or made available by Oracle under technical support, is subject to the rights granted for the programs set forth in the order in which the programs were acquired. Technical support is provided under Oracle's technical support policies in effect at the time the services are provided. The technical support policies are subject to change at Oracle's discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the technical support policies prior to entering into this ordering document. The current version of the technical support policies, including Oracle's reinstatement policy, may be accessed at http://www.oracle.com/us/support/policies/index.html. Customers who allow technical support to lapse and later wish to reactivate it will be subject to Oracle's reinstatement policy in effect at the time of reinstatement. Applicable reinstatement fees may apply in addition to the annual technical support fees. In the event that Priority Service is acquired under this ordering document, you acknowledge you must maintain a current Software Update License & Support contract for all licenses in a license set for which Priority Service has been purchased. By accepting this ordering document, you also acknowledge that Software Update License & Support for program licenses listed under the Priority Service level may be renewed under separate contract(s). Upon renewal, Priority Service fees will be based on the Priority Service pricing policies in effect at the time of renewal and such fees will be adjusted to account for any acquisition of additional licenses in a license set. Contractual caps on annual technical support fees for Software Update License & Support do not apply to Priority Service, unless stated otherwise in your contract. Page 5 of 7 Service Contract Number: 2687456 R L_s pecifi ed_Ag reement_030109 Order Processing Details Your order is subject to Oracle's acceptance. An order consists of the following: (i) this ordering document, which incorporates by reference the us-psft-slsa-ps1739-us19-mar-1996, and (ii) a form of payment acceptable to Oracle. Oracle normally accepts orders after receipt of a purchase order, check or credit card issued in accordance with the Purchase Order, Check, Credit Card Confirmation section below. If Oracle accepts your order, the service start date is the effective date of such order and also serves as the commencement date of the technical support services. Please note that if the pre-tax value of this ordering document is USD2,000 or less, the technical support services on this ordering document must be paid either by credit card or electronic upload of a PO to the Online site. Once ordered, technical support for the support period defined above is non -cancelable and the related fees are non-refundable. An invoice will only be issued upon receipt of a form of payment acceptable to Oracle. Regardless of the form of payment, Oracle's invoice includes applicable sales tax, GST, or VAT (collectively referred to as "tax" ). If City Of Costa Mesa is a tax exempt organization, a copy of City Of Costa Mesa's tax exemption certificate must be submitted with City Of Costa Mesa's purchase order, check, credit card or other acceptable form of payment. PURCHASE ORDER, CHECK, CREDIT CARD CONFIRMATION Purchase Order If the technical support services on this ordering document will be ordered and paid under a purchase order, the purchase order must include the following information: - Service Contract #: 2687456 - Term of Service: 19 -Mar -12 to 18 -Mar -13 - Final Total: USD 129,408.62 (excluding applicable tax) - Local Tax, if applicable - Agreement: us-psft-slsa-ps1739-us19-mar-1996 In issuing a purchase order, City Of Costa Mesa agrees that the terms of this ordering document and the terms of us-psft-slsa-ps1739-us19-mar-1996 supersede the terms in the purchase order or any other non -Oracle document, and no terms included in any such purchase order or other non -Oracle document shall apply to the technical support services ordered. Please e-mail or fax the purchase order to Oracle per the Remittance Details provided below. Check If the technical support services on this ordering document will be ordered and paid by check, the check must include the following information: - Service Contract #: 2687456 - Term of Service: 19 -Mar -12 to 18 -Mar -13 - Final Total: USD 129,408.62 (excluding applicable tax) - Local Tax, if applicable - Agreement: us-psft-slsa-ps1739-us19-mar-1996 In issuing a check, City Of Costa Mesa agrees that only the terms of this ordering document and the terms of us-psft-slsa-ps1739-us19-mar-1996 shall apply to the technical support services ordered. No terms attached or submitted with the check shall apply. Please mail check payments per the Remittance Details provided below. Page 6 of 7 R L_S pecifi ed_Ag reement_030109 Service Contract Number: 2687456 Credit Card Confirmation If the technical support services on this ordering document will be ordered and paid under a credit card, please complete the section below and return it to Oracle per the Remittance Details provided below. Please note that Oracle is unable to process credit card transactions of USD100,000 or greater. Service Contract #: 2687456 Term of Service: 19 -Mar -12 to 18 -Mar -13 Final Total: USD 129,408.62 (excluding applicable tax) Agreement: us-psft-slsa-ps 1739-us19-mar-1996 Credit Card Number Expiration Date Billing Address (associated with Credit Card) City, State, and Zip (associated with Credit Card) Authorized Signature Name The credit card must be valid for the entire Term of Service above. In issuing this credit card confirmation, City Of Costa Mesa agrees that only the terms of this ordering document and the terms of us-psft-slsa-ps1739-us19-mar-1996 shall apply to the technical support services ordered. No terms attached or submitted with the credit card confirmation shall apply. REMITTANCE DETAILS Purchase orders or credit card details for the technical support services ordered hereto should be sent to: Attn: Lisa Kinsman Oracle Support Services Fax: 916-315-3000 E-mail: lisa.kinsman@oracle.com Checks for the technical support services ordered hereto should be sent to: AK, AZ, CA, HI, ID, NV, OR, UT, WA: Oracle America, Inc. PO Box 44471 San Francisco, CA 94144-4471 All other States: Oracle America, Inc. PO Box 71028 Chicago, IL 60694-1028 Page 7 of 7 R L_S pecifi ed_Ag reement_030109 Service Contract Number: 2687456 ORACLE° 19 -Oct -11 Richard Kirkbride City Of Costa Mesa 77 FAIR DR COSTA MESA CA 92626 United States Dear Richard Kirkbride, The technical support services and benefits provided under service contract number P-03-04006-000--9 will expire, or have expired, on 3 -Jun -12. Please find attached an ordering document for the renewal of this service contract. If applicable, the attached ordering document may also include incremental technical support services newly acquired. To ensure that there is no interruption to the technical support services and benefits provided under service contract number P-03-04006-000--9, please order the technical support services on this ordering document by issuing a form of payment acceptable to Oracle in accordance with the attached Order Processing Details section on or before 5 -May -12. If further information is required, please contact me at the e-mail address or telephone number provided below. Regards, Lisa Kinsman Oracle Support Services E-mail: lisa.kinsman@oracle.com Tel.: 916-315-5770 Fax: 916-315-3000 Page 1 of 6 R L_S pecifi ed_Ag reement_030109 Service Contract Number: P-03-04006-000--9 ORACLE° Ordering Document Service Contract #: P-03-04006-000--9 Renewal Contact: Lisa Kinsman Offer Expires: 3 -Jun -12 Payment Terms: 30 NET from date of Telephone: 916-315-5770 invoice Fax: 916-315-3000 Billing Terms: Quarterly in Arrears E-mail: lisa.kinsman@oracle.com CUSTOMER: City Of Costa Mesa QUOTE TO BILL TO Account Contact: Richard Kirkbride Account Contact Accounts Payable Account Name: City Of Costa Mesa Account Name: City Of Costa Mesa Address: 77 FAIR DR Address: PO Box 1200 COSTA MESA COSTA MESA CA 92626 CA 92628 United States United States Telephone: 714.754.5154 Telephone: Fax: 714.754.4887 Fax: E-mail: rkirkbride@ci.costa-mesa E-mail: @ .ca.us Oracle may provide certain information and notices about technical support via e-mail. Accordingly, please verify and update the Quote To and Bill To information above to ensure that such communications and notices are received from Oracle. If changes are required, please e-mail or fax the updated information to Lisa Kinsman at lisa.kinsman@oracle.com or 916-315-3000. Please also include service contract number P-03-04006-000--9 on such reply. Page 2 of 6 R L_S pecifi ed_Ag reement_030109 Service Contract Number: P-03-04006-000--9 Service Details Service Level: Software Update License & Support End Date: 3 -Jun -13 Product Description CSI # Qty License License Start Date Final Price Metric Level / Type PeopleSoft Enterprise ePay - 14479043 800 VALUE 4 -Jun -12 2,253.75 Employee Count Perpetual PeopleSoft Enterprise Candidate 14479043 800 VALUE 4 -Jun -12 3,362.74 Gateway - Employee Count Perpetual PeopleSoft Enterprise eProfile - 14479043 800 VALUE 4 -Jun -12 2,253.75 Employee Count Perpetual PeopleSoft Enterprise eProfile 14479043 800 VALUE 4 -Jun -12 2,253.75 Manager Desktop - Employee Count Perpetual PeopleSoft Enterprise eBenefits - 14479043 800 VALUE 4 -Jun -12 2,253.75 Employee Count Perpetual Conversion Only - Ibm Was - 14479043 800 VALUE 4 -Jun -12 0.00 Employee Count Perpetual Subtotal: USD 12,377.74 Total Amount: USD 12,377.74 plus applicable tax Notes: 1. If any of the fields listed above are blank, the program licenses were acquired under a separate license model in which such field(s) does not apply. 2. If a change to the Service Details provided above is required, please contact Lisa Kinsman at 916-315-5770 or at lisa.kinsman@oracle.com and an updated ordering document will be provided to you in accordance with Oracle's technical support policies. Page 3 of 6 Service Contract Number: P-03-04006-000--9 RL—Specified—Agreement-030109 GENERALTERMS "You" and "your" refers to the Customer provided above In the event that the Customer and the Quote To Account Name provided above are not the same, City Of Costa Mesa acknowledges that Customer has authorized City Of Costa Mesa to execute this ordering document on Customer's behalf and to bind Customer to the terms described herein. City Of Costa Mesa agrees that the ordered services shall be used solely by the Customer and shall advise Customer of the terms of this ordering document as well as information and notices about technical support that Oracle provides to City Of Costa Mesa during the term of service. The technical support services acquired under this ordering document are governed by the terms and conditions of the Acquired PSFT Agreement. However, any use of the programs, which includes by definition the updates and other materials provided or made available by Oracle under technical support, is subject to the rights granted for the programs set forth in the order in which the programs were acquired. Technical support is provided under Oracle's technical support policies in effect at the time the services are provided. The technical support policies are subject to change at Oracle's discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the technical support policies prior to entering into this ordering document. The current version of the technical support policies, including Oracle's reinstatement policy, may be accessed at http://www.oracle.com/us/support/policies/index.html. Customers who allow technical support to lapse and later wish to reactivate it will be subject to Oracle's reinstatement policy in effect at the time of reinstatement. Applicable reinstatement fees may apply in addition to the annual technical support fees. Page 4 of 6 Service Contract Number: P-03-04006-000--9 R L_s pecifi ed_Ag reement_030109 Order Processing Details Your order is subject to Oracle's acceptance. An order consists of the following: (i) this ordering document, which incorporates by reference the Acquired PSFT Agreement, and (ii) a form of payment acceptable to Oracle. Oracle normally accepts orders after receipt of a purchase order, check or credit card issued in accordance with the Purchase Order, Check, Credit Card Confirmation section below. If Oracle accepts your order, the service start date is the effective date of such order and also serves as the commencement date of the technical support services. Please note that if the pre-tax value of this ordering document is USD2,000 or less, the technical support services on this ordering document must be paid either by credit card or electronic upload of a PO to the Online site. Once ordered, technical support for the support period defined above is non -cancelable and the related fees are non-refundable. An invoice will only be issued upon receipt of a form of payment acceptable to Oracle. Regardless of the form of payment, Oracle's invoice includes applicable sales tax, GST, or VAT (collectively referred to as "tax" ). If City Of Costa Mesa is a tax exempt organization, a copy of City Of Costa Mesa's tax exemption certificate must be submitted with City Of Costa Mesa's purchase order, check, credit card or other acceptable form of payment. PURCHASE ORDER, CHECK, CREDIT CARD CONFIRMATION Purchase Order If the technical support services on this ordering document will be ordered and paid under a purchase order, the purchase order must include the following information: - Service Contract #: P-03-04006-000--9 - Term of Service: 4 -Jun -12 to 3 -Jun -13 - Final Total: USD 12,377.74 (excluding applicable tax) - Local Tax, if applicable - Agreement: Acquired PSFT Agreement In issuing a purchase order, City Of Costa Mesa agrees that the terms of this ordering document and the terms of Acquired PSFT Agreement supersede the terms in the purchase order or any other non -Oracle document, and no terms included in any such purchase order or other non -Oracle document shall apply to the technical support services ordered. Please e-mail or fax the purchase order to Oracle per the Remittance Details provided below. Check If the technical support services on this ordering document will be ordered and paid by check, the check must include the following information: - Service Contract #: P-03-04006-000--9 - Term of Service: 4 -Jun -12 to 3 -Jun -13 - Final Total: USD 12,377.74 (excluding applicable tax) - Local Tax, if applicable - Agreement: Acquired PSFT Agreement In issuing a check, City Of Costa Mesa agrees that only the terms of this ordering document and the terms of Acquired PSFT Agreement shall apply to the technical support services ordered. No terms attached or submitted with the check shall apply. Please mail check payments per the Remittance Details provided below. Page 5 of 6 R L_S pecifi ed_Ag reement_030109 Service Contract Number: P-03-04006-000--9 Credit Card Confirmation If the technical support services on this ordering document will be ordered and paid under a credit card, please complete the section below and return it to Oracle per the Remittance Details provided below. Please note that Oracle is unable to process credit card transactions of USD100,000 or greater. Service Contract #: P-03-04006-000--9 Term of Service: 4 -Jun -12 to 3 -Jun -13 Final Total: USD 12,377.74 (excluding applicable tax) Agreement: Acquired PSFT Agreement Credit Card Number Expiration Date Billing Address (associated with Credit Card) City, State, and Zip (associated with Credit Card) Authorized Signature Name The credit card must be valid for the entire Term of Service above. In issuing this credit card confirmation, City Of Costa Mesa agrees that only the terms of this ordering document and the terms of Acquired PSFT Agreement shall apply to the technical support services ordered. No terms attached or submitted with the credit card confirmation shall apply. REMITTANCE DETAILS Purchase orders or credit card details for the technical support services ordered hereto should be sent to: Attn: Lisa Kinsman Oracle Support Services Fax: 916-315-3000 E-mail: lisa.kinsman@oracle.com Checks for the technical support services ordered hereto should be sent to: AK, AZ, CA, HI, ID, NV, OR, UT, WA: Oracle America, Inc. PO Box 44471 San Francisco, CA 94144-4471 All other States: Oracle America, Inc. PO Box 71028 Chicago, IL 60694-1028 Page 6 of 6 R L_S pecifi ed_Ag reement_030109 Service Contract Number: P-03-04006-000--9